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Rehabilitation Secretary/Receptionist


  • Greet patients and visitors, creating a welcoming and comfortable environment.

  • Provide assistance and information about the services offered at the clinic.

  • Answer phone calls, emails, and other inquiries promptly and professionally.

  • Monitor social media platforms (WeChat, WhatsApp, Instagram, Little Red Book) and reply enquiries.

  • Schedule and manage patient appointments, check patients in and out, and process invoices and receipts.

  • Handle billing to third-party insurance companies through various portals (JaneApp)

  • Maintain cleanliness in the clinic, including laundry tasks such as washing, drying, and folding.

  • Monitor and manage inventory supplies.

  • Schedule and monitor director of Operations (Rehabilitation) appointment.

  • Perform other related administrative tasks and follow up requests from Director of Operations (Rehabilitation)



  • Availability for full-time employment.

  • Excellent communication and interpersonal skills with a focus on customer service.

  • Strong time management skills, punctuality, and reliability are essential.

  • Exceptional patient management skills with a high level of professionalism and integrity.

  • Strong teamwork and problem-solving abilities, with the ability to respond quickly and effectively to challenges.

  • Attention to detail and strong organizational skills.

  • Positive attitude and willingness to learn.

  • Strong computer literacy, including proficiency in Microsoft Office Suite (MS Word and MS Excel), email interfaces, and familiarity with Canva

  • Experience in a healthcare setting is an asset

  • Experience with JaneApp is an asset

  • Experience with electronic health management records and billing insurance companies is an asset

  • Fluent in English

  • Fluent in Cantonese/Mandarin is an asset

  • Job Types: Permanent, Full-time

  • Salary: $18-$22.50 per hour

  • Experience: Customer Service: 1 year (preferred)

  • Work Location: hybrid


How to Apply:

If you meet the qualifications and are interested in joining our team as a Rehabilitation Secretary/Receptionist, please submit your resume and cover letter to . We appreciate all applications, but only those selected for an interview will be contacted.

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